Head Instinct TEAM L 2022 Tennis Racquet

We will match or beat any posted overall price advertised in-store or online on in stock items within Australia

Your package will be shipped using a trusted courier service. Generally we use Australia Post eParcel Service. eParcel provide a reliable and fast service that allows parcels to be tracked and traced via their website http://auspost.com.au/track/.   In the checkout process you have the option to select Express Mail if you would like to receive your goods faster.  Depending on your location, we may also send your goods via Fastway Couriers.  You can track your goods via their website by clicking here.

TIMEFRAME

Deliveries are normally received within 1-3 working days, depending on your location within Australia.  Note deliveries to WA, TAS and NT can take a bit longer.

FLAT RATE POSTAGE

All orders below $150 within Australia are charged at a flat rate of $9.95. (excluding extremely heavy items like tennis ball cartons, restringing machines & ball machines).  Shipping is FREE for orders over $150 (excluding tennis ball cartons, restringing machines & ball machines).

Once your order has been dispatched from our distribution centre, you will receive an email containing your tracking number in order for you to track the progress of your delivery.

BABOLAT PRODUCTS

Please note, all Babolat products are available for domestic shipping only.

We want our customers to be satisfied with their purchase every time!

That's why if your purchase happens to be the wrong size or you simply have changed your mind, subject to the conditions below, simply return these to us within 30 days of your original purchase date for an exchange or refund.

RETURN & EXCHANGE ELIGIBILITY:

• Must be within 30 days of your original purchase date.
• Items must have never been worn or used, be in their original condition, together with tags and any marketing material that came with the product MUST be in its original sellable condition.
• Shoes must be in their original box.
• Apparel must have never been washed or have marks.
• Racquets must have never been used or have the handle plastic removed. Please note, if your racquet has been custom strung by us and you paid extra for the string and stringing, only the frame portion is eligible for return or refund.

Upon investigation of the product, if a TennisGear team member finds that the item or packaging has been used, worn or is damaged, they have the right to refuse the return of the item or deduct 10% of the sale price.

Please pack your items carefully to avoid damage in transit. Place the product and the returning paperwork in a satchel or box, and seal well. Make sure you do not attach anything (ie packaging tape or stickers/labels) to the original product or box, as this will void your return or incur a 10% fee.

HOW TO RETURN AND EXCHANGE:

To return or exchange an item simply CLICK HERE to access our online returns portal.

• Allow 5-7 days for all returns to be received at TennisGear.
• Australian exchanges will be returned to the customer Free of Charge.

Customers are responsible for the cost of return shipping on all returns ($16.45), and for ensuring the parcel reaches us safely. Please consider a registered/insured service.

We love a chat, so feel free to contact us on 07 3185 9250 or email us at online@tennisgear.com.au if you need to discuss your return or exchange.

RETURNS & REFUNDS:

Refunds will be processed to you via the same method you made payment, for example credit card payments will be refunded to your credit card, PayPal payments will be refunded via PayPal, etc.

If you purchased using a pay later service (ie. Afterpay, Klarna or Zip) we only permit an exchange for product or a store credit / giftcard.

WARRANTY INFORMATION:

All products for warranty consideration must be returned to our store with proof of purchase.  Postage to return items (if applicable) is at your own cost.

Warranty processes can take up to 2-3 weeks including transit time onforwarding  to manufacturers.

TENNIS RACQUETS:

All tennis racquets carry a 12 month manufacturer’s warranty against defects and decisions to replace or credit are at the sole discretion of the manufacturer.  

The racquet is required at our store and is passed on to the manufacturer for assessment.  If it falls under their terms and conditions for replacement we will replace the item or provide a store credit to the purchase value. If the purchased product is no longer available we will provide you with a suitable replacement or store credit.

If restringing is required this will be an additional cost and is not covered under warranty replacements and credits.

Please note that any products marked or advertised as blemished are not eligible for return or refund.

If a replacement product or store credit is issued, your original defective product is forfeited to the manufacturer.  

SHOES AND OTHER PRODUCTS:

** PLEASE NOTE: a replacement product received under warranty is limited to a one time replacement or store credit **

Product replacement is at the sole discretion of the manufacturer and replacements will not be made without their approval.

If the purchased product is no longer available we will provide you with a suitable replacement or store credit.

If the claim is successful, TennisGear will ship the replacement to you free of charge.

If the claim is denied and you wish to have your equipment returned to you, shipping will be at the cost of the customer.

If a replacement product or store credit is issued, your original defective product is forfeited to the manufacturer.  

SPECIFIC BRAND INFORMATION:

WILSON - Footwear warranty is '6 month outsole' only and excludes clay court shoes and junior shoes.