Postage and Delivery

POSTAGE

Your order will be delivered via Australia Post's eParcel service and will require a signature upon delivery.  

You will receive an Australia Post email notification with tracking information once your order has been dispatched

Optional upgrade to EXPRESS POST is available at checkout should you wish to receive your goods sooner.

TRACKING YOUR DELIVERY

The best way to track and manage your delivery is via the Australia Post Mobile App

Download the AusPost app now

DELIVERY TIMEFRAME (GUIDE ONLY)

Standard Post (Same state): 2-4 business days
Standard Post (Interstate): 3-6 business days
Standard Post (WA/TAS/NT): 5-8 business days

Express Post (Same state): 1-2 business days
Express Post (Interstate): 1-3 business days

FREE DELIVERY

Shipping is FREE for orders over $150 (excluding tennis ball cartons, pickleball nets and other bulky items). 

 

ADDITIONAL POSTAGE CHARGES FOR BALL CARTONS AND HEAVY ITEMS

Postage charges apply to the purchase of heavy items such as tennis ball cartons and Pickleball nets.  Postage for ball cartons is $10.95 for a single carton purchase and $10.00 additional for every carton thereafter.

 

MISSING ITEMS

Any missing items from your order must be reported to us with 7 days of receiving your order.  Reports made beyond this timeframe may not be eligible for investigation or resolution.